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Shipping & Returns

 

TRANSPORT

The transport of the articles purchased via the custo-barcelona-store.com webpage will be through the company indicated on the order confirmation which the customer will receive upon making a purchase. The delivery time will be subject to the type of delivery that has been selected and to the country of delivery. To avoid incidents in the delivery (incorrect addresses, inability to find anyone at home etc.), it is essential to correctly complete the corresponding form, it being advisable to complete the telephone contact box.The monitoring of orders can be made via custo-barcelona-store.com or via the website of the operator indicated on the order confirmation, where it will be indicated all the time, in which place the merchandise is to be found until its definitive reception by the client or also by calling the customer service hotline.The price of the transport is calculated depending on the destination country, the garments purchased and the packaging used for the delivery. The exact price of the transport will be calculated to include each article in the shopping basket and will appear on the page that summarises the purchase before the confirmation of the order by means of "Confirm order" and before introducing the credit or debit card information details.

 

RETURNS AND/OR EXCHANGES

Our objective is to ensure that you are completely satisfied with the purchase that you make. If for any reason you are not satisfied with the purchased, product, you can return it within a period of ten (10) days, from the date that you received it from CUSTO-BARCELONA.

To proceed with the return of the product, you must complete the return and/or exchange form that you will find together with the purchased product and enclose it with the returned item.

To exercise your right to return the products, you have to fulfill the following requirements:
a) You may not use, wash or damage it.
b) You must keep the original label.
c) You must return it in the original wrapping
d) Send the package to:

Custo Barcelona Store – Returns
1410 Broadway, Suite 1206
New York, NY 10018
+1.212.941.8811

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Always, when all of these requirements have been respected, CUSTO-BARCELONA will reimburse the total amount of the purchased articles. The original costs for the delivery of the order that you received will not be reimbursed; you will pay the costs for the return of the items. If your return cannot be accepted due to non-conformation with the conditions previously indicated, CUSTO-BARCELONA will contact you.

In the event that CUSTO-BARCELONA has sent an article different to the one that was ordered by mistake, or the quality of the article is unacceptable, please contact CUSTO-BARCELONA for the return or exchange. CUSTO BARCELONA shall co-ordinate the return of any product, in this case, once it has been notified of the error or defect. CUSTO BARCELONA shall also pay the respective shipping costs (two-way shipping). All the products sold by Custo-Barcelona are provided with a label. We suggest that you try the product without taking the label off, because products that are returned without them will not be accepted

If you wish to exchange an article, please consider :

  • Availability of the new article requested will only be confirmed when the returned article is receive by Custo Barcelona, since we are not able to make any article reservation
  • Articles can only be exchanged for another article of the same or lower value than the one returned